US Mint Website Preview, Blackout Dates

by Mike Unser on September 26, 2014 · 6 comments

Front page of new U.S. Mint Website

Front page of new U.S. Mint Website

CoinNews.net was treated this week to a walkthrough of the United States Mint’s new website and order management system, courtesy of Dufour Woolfley, the Mint’s Project Management Officer.

The U.S. Mint’s new site and order system, which launches on Oct. 1, presents visitors with an entirely different look and feel, plus a number of enhancements over and above the current system like:

  • Dynamic scaling to meet peak day capacity (eliminates online waiting room)
  • Email and Live Chat support
  • Filtering of products by price range, metal type, mint mark and finish
  • Additional shipping options (Budget at $4.95, Standard at $12.95, Expedited at $17.95 and Next Day at $20.95)
  • Multiple shipping address options via drop-down at checkout (home, work, etc.)
  • Handier "Order Status" options for quick tracking of products
  • Easier management of account details (address, credit card numbers, etc.)
  • Toggling of product Enrollments, formerly called Subscriptions, from active to inactive and vice versa, and options to quickly adjust quantities
  • 7-day "Cart Persistence" where products added to the shopping cart are held for up to 7 days with price refreshing (add products, and come back hours or days later to order them)
  • Mobility compatibility for phones and tablets

Woolfley said they strived to make everything as "natural and intuitive for customers," adding that the system allows them to make continual changes to evolve based on customer preferences.

If you’d like your own sneak peak, some of the major shopping additions and improvements have been outlined by the Mint in a visual tour found here, as well as in a U.S. Mint video that is embedded directly below.

 

Key Dates, Online and Call Center Blackout Dates

The U.S. Mint has provided a number of key dates that customers should know as it transitions to its new website and order management system. Major ones begin this weekend.

  • The U.S. Mint’s online shopping area will not be available from Saturday, Sept. 27 at 8 p.m. ET until Wednesday, Oct. 1 at 12 noon.
  • The Mint’s Customer Service Call Center will not be available from Saturday, Sept. 27 at 8 p.m. until Sunday, Sept. 28 at 8 a.m. ET.
  • Sunday, Sept. 28 at 8 a.m. ET, the call center will reopen and will be available to perform order inquiries ONLY until Oct. 1, 2014 at 12 noon.

Effective Oct.1, 2014 at 12 noon ET, the Mint will resume normal business operations with its new shopping website and call center.

{ 6 comments… read them below or add one }

Victor DeCurtis September 26, 2014 at 10:50 am

Bulletin! With the addition of new shipping choices, I predict, the $4.95 basic shipping charge is soon to disappear. It’s not enough to make a good profit on coin products, sold to collectors, which will never be used, but now more revenue for shipping is wanted.

jim September 27, 2014 at 8:01 pm

I didn’t see anything about a current order count for an item or a count down of quantity still available where only a limited quantity has been allocated for sale – e.g. count down from 50,000 of the Limited Edition Silver Proof Set still available for order.

Also is the wishlist a commitment to sale even if the limited quantity meets its maximum quantity or is it included in the count to maximum quantity?

I wonder if all those easy to make changes to enrollments are really necessary or would that ease the pain of only a few subscribers.

jim September 27, 2014 at 8:06 pm

RE shipping charges – I’m sure the standard rate will be the default from now on. I wonder if they considered offering a coin set only (a no frills) option reducing all the extra paper, wooden box, etc. for a lower price or could maybe the budget price be that option???

Kevin September 28, 2014 at 12:02 am

1. Re shipping: under old site if you bought gold or silver it was upgraded to expedited shipping at no extra charge. I’m guessing that’s gone.

2. I hate the bulkier, larger boxes they’ve started using for shipping to me. If I kept coins sealed in boxes, they were easier to store (or ship if I sold it). Mint people: Please go back to the smaller shipping boxes. Go ahead with calling it a Green decision if you don’t want to admit to just being stupid. Don’t say it’s the shipping contractor’s choice. You regulate everything.

3. Mint discontinued discount for silver ATB P 5 oz and ASE -W subscriptions (now called Enrollment). So I un-enrolled and unsubscribed.

The new website may be great, but once again it is a preemptive strike against customers, esp in canceling discounts. Why don’t they ever ask those who use the website the most what we would like and dislike? Oh well, At least they favor the Unsers.

Adam September 28, 2014 at 6:29 am

Kevin,
When was the last time the government actually cared what we think or want?

Victor DeCurtis September 28, 2014 at 6:01 pm

@ Adam! The last time was 1776. Maybe it’s time to remind them, who’s really in charge!

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