The United States Mint on Wednesday sent e-mail updates to customers who purchased a 2009 Ultra High Relief Double Eagle Gold (UHR) coin. The e-mail expands on the Mint’s shipment notice recently placed on its online store, and includes additional information such as return details.
The Mint has been under considerable heat from customers wondering when their coins will be shipped. The problem was compounded when the Mint sent out several notices with differing delivery dates. And of course, is worsened by a long delay between ordering and receiving.
To add to the Mint’s woes, apparently some orders may have been shipped ahead of others. If reality, and the Mint has not verified the possibility, production problems with UHR companion books may account for the disparity.
Here is the Mint e-mail in its entirety:
Dear Customer,
The United States Mint is pleased to announce that we will resume shipping of the 2009 Ultra High Relief Double Eagle Gold Coin during the week of February 22, 2009. However, because of production problems with the Companion Book, you may receive only the COIN and presentation box at this time. If you are a customer who receives the COIN without the Companion Book, we will ship the Companion Book to you, at no extra charge, when it becomes available.
If you ordered your 2009 Ultra High Relief Double Eagle Gold Coin between January 22, 2009, and February 9, 2009, you are under the 30-day return policy. If you ordered on or after February 10, 2009, you are under the seven-day return policy. The return timeframe for the 2009 Ultra High Relief Double Eagle Gold COIN and presentation box will begin on the date you receive it.
If you are dissatisfied for any reason with your 2009 Ultra High Relief Double Eagle Gold COIN, you may send it back to the United States Mint within the applicable return period for a full refund or replacement. If you return your COIN for any reason prior to receiving the Companion Book, we will cancel your shipment of the Companion Book. If you receive the Companion Book within the applicable return period, you must return both for a full refund.
If your Companion Book is shipped separately, the exchange timeframe for it also will begin on the date you receive it and under the same return policy – 30 days or seven days – as applicable. We will make no refunds for the Companion Book; we will make exchanges for damages only.
Customers’ orders will be shipped on a first-come, first-served basis. You will be notified by email when your order has shipped. If you do not receive the Companion Book with your COIN, you will receive a second e-mail notification when we ship the Companion Book.
If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin between January 22 and February 23, 2009, we expect to ship it by April 24, 2009.
If you place your order for the 2009 Ultra High Relief Double Eagle Gold Coin on or after February 24 (and up until March 24, 2009), we expect to ship it by May 24, 2009.
Thank you for your interest in United States Mint products.
