Ultra High Relief Gold Shipping Notices Emailed by US Mint

by CoinNews.net on February 25, 2009 · 6 comments

2009 Ultra High Relief Double Eagle Gold CoinThe United States Mint on Wednesday sent e-mail updates to customers who purchased a 2009 Ultra High Relief Double Eagle Gold (UHR) coin. The e-mail expands on the Mint’s shipment notice recently placed on its online store, and includes additional information such as return details.

The Mint has been under considerable heat from customers wondering when their coins will be shipped. The problem was compounded when the Mint sent out several notices with differing delivery dates. And of course, is worsened by a long delay between ordering and receiving.

To add to the Mint’s woes, apparently some orders may have been shipped ahead of others. If reality, and the Mint has not verified the possibility, production problems with UHR companion books may account for the disparity.

Here is the Mint e-mail in its entirety:

Dear Customer,

The United States Mint is pleased to announce that we will resume shipping of the 2009 Ultra High Relief Double Eagle Gold Coin during the week of February 22, 2009.  However, because of production problems with the Companion Book, you may receive only the COIN and presentation box at this time.  If you are a customer who receives the COIN without the Companion Book, we will ship the Companion Book to you, at no extra charge, when it becomes available. 

If you ordered your 2009 Ultra High Relief Double Eagle Gold Coin between January 22, 2009, and February 9, 2009, you are under the 30-day return policy.  If you ordered on or after February 10, 2009, you are under the seven-day return policy.  The return timeframe for the 2009 Ultra High Relief Double Eagle Gold COIN and presentation box will begin on the date you receive it. 

If you are dissatisfied for any reason with your 2009 Ultra High Relief Double Eagle Gold COIN, you may send it back to the United States Mint within the applicable return period for a full refund or replacement.  If you return your COIN for any reason prior to receiving the Companion Book, we will cancel your shipment of the Companion Book.  If you receive the Companion Book within the applicable return period, you must return both for a full refund. 

If your Companion Book is shipped separately, the exchange timeframe for it also will begin on the date you receive it and under the same return policy – 30 days or seven days – as applicable.  We will make no refunds for the Companion Book; we will make exchanges for damages only.

Customers’ orders will be shipped on a first-come, first-served basis.  You will be notified by email when your order has shipped.  If you do not receive the Companion Book with your COIN, you will receive a second e-mail notification when we ship the Companion Book

If you ordered the 2009 Ultra High Relief Double Eagle Gold Coin between January 22 and February 23, 2009, we expect to ship it by April 24, 2009.

If you place your order for the 2009 Ultra High Relief Double Eagle Gold Coin on or after February 24 (and up until March 24, 2009), we expect to ship it by May 24, 2009.

Thank you for your interest in United States Mint products.

{ 6 comments… read them below or add one }

John_in_VA February 25, 2009 at 4:24 pm

Reading down a bit in the email announcement I received, the mint is now saying that if you ordered your coin on January 22, it expects to ship by April 24. The last estimate released on February 6 said the expected ship date was March 6, so there’s been a further delay of seven weeks. The mint can’t keep up with the coins; never mind about the book. This makes me wonder if the mint might be having more difficulty with the two-strikes-per-coin minting process than it is letting on. A very high error rejection rate from quality control inspections would be a much more believable explanation than book delivery delays. It’s worth noting that only 19-22 of the original ultra high relief coins were struck in 1907. “Mint officials were fully aware of the impracticality of the design and the technical difficulties inherent in its production, but they were under pressure from the President, Theodore Roosevelt, to produce a tangible version of Saint-Gaudens classic design.” [CoinFacts.com] It was only after redesign to a normal relief that a total production run of 372,917 could be realized in 1907, climbing to 4,271,551 in 1908.

disgruntled mint customer February 28, 2009 at 2:19 pm

Placed my order for the Ultra High Relief in the second hour on January 22 and for a time received email updates giving me different ship dates. Have not received a new email update since the mint took the track order and order history functions off their web site. Did not receive this mint announcement about resumption of shipping nor an update of my shipping date which passed a week ago. Have called the mint to confirm that my order is still good and was told that I’m not the only person that was not receiving email updates. The mint continues with its fine customer service. I must say the last two mint customer service representatives I talked to were quite nice unlike some prior experiences were it seemed like a game to give non-answers. John B.

California Jim February 28, 2009 at 7:37 pm

Placed my order for the Ultra High Relief in the second hour on January 22 as well, I got my order in the 1st hour. I received an email and my account said my order was to ship 6 February. Later I got another email that my coin was to ship 18 February. Then another stating 2O February. My account showed 18 February and a day or two later showed 6 February. Then the website with my order history has been inaccessible for over 3 weeks. I called the Mint and they said my order was in stock and reserved. It is well past 20 February and I have no idea when my coin will ship.

The Federal Trade Commission’s Mail or Telephone Order Rule requires that a seller must ship any goods that have been ordered by mail, phone, computer or fax within the time promised. If no ship date is stated, the seller must ship the goods within 30 days.

Let us Sue them!

Ralph Nowicki March 22, 2009 at 2:38 pm

I spoke with an individual at the Mint Website phone number (Actually an outsourcing place in Indiana) about ordering the Hi Relief Gold Dbl Eagle. She was very nice and told me to make certain that I had established an account so as to expedite ordering. She also told me not to order prior to 12:00PM on Jan. 22nd. Immediately at 12:00PM I attempted to access the Mint OnLine website, but could not get connected. I left my computer running and later came back a short while later. I had finally gained access to the OnLine Mint site. I placed my order for one Hi Relief Gold Dbl Eagle. I received a confirmation stating “Back Ordered 02/06/09. On Jan. 27, 09 I rec’d an E mail from the mint stating expect to ship on 02/20/09. Then on 03/04/09 I received another E mail from the mint that they had cancelled my order with absolutely no explanation. They did however suggest that I resubmit my order. Additionally, the lady I spoke with originally told me that it might be Halloween before I ever received it. She also told me to wait a week before ordering any more of this coin, which I did and placed two more indivoidual orders. A week later I received another E mail from the Mint cancelling these orders and suggesting that I resubmit the orders. This kept going on for several occasions. I finally got fed up with what was going on at the Mint and wrote a letter to Mr. Moy, the Director of the Mint with a copy to my State Congressman, advising them how badly things at the Mint were progressing. In the meantime, I saw where individuals were offering these Hi Relief Gold Dbl Eagles for sale on E Bay — The question here then becomes: How and where did these individuals get them from in the first place while other individuals, such as myself, were getting a complete run around. I went as far as suggesting to one of the major News Media that they should look into what is going on at the mint, as it could possibly make a very good news story. The last I heard, the Mint had reinstated my original order and were preparing a response to my Congressman.

Ralph Nowicki March 25, 2009 at 1:11 pm

Coin buyers beware about buying “first strike” 2009 Hi Relief Gold $20.00 Double Eagles. This information concerning First Strikes may be helpful. I have received this information directly from the U S Mint.
The United States Mint sells coins as collectables and does not value coins for grading purposes. The term “first strike” has appeared in connection with the advertising and grading of silver, gold, and platinum proof and bullion American Eagle Coins, and the proof and bullion versions of the American Buffalo Gold Coins. Coin dealers and grading services may use this term in varying ways. Some base its use on dates appearing on United States Mint product packaging or packing slips, or on the expected product release date, or a ceremonial coin strike event. The United States Mint has not designated any of its coins as “first strikes”, nor do we track the order in which we mint such coins during their production.

This information was furnished to me directly from an individual who is employed at the U S Mint. I guess that I was taken in by ads appearing on HSN and E Bay promoting the sale of “first strike” Hi Relief $20.00 Gold Double Eagle coins. From what I am now being told, I assume that all such coins are designated “business strike”. I suggest that you not be suckered in to paying a premium price for a so called “first strike” coin when the U S Mint does not recognize such a description.

Roy Darrington April 23, 2009 at 12:09 pm

I ordered my coin and have received it several weeks ago. I received my companion book in yesterdays mail; finally! Much to my surprise, it appears to have been bound backwards; or maybe this is intentional; perhaps others who have received theirs can comment. Any way, what I thought was the front cover of the book, the side which is intented and contains the picture of the coin; in my case, is actually the back of the book and the pages are inverted (upside down when opened normally). Very strange!

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