US Mint Expects Hot Springs 5 Oz Silver Coin Order Delays

by Rhonda Kay on April 27, 2011 · 20 comments

The United States Mint will make available the numismatic Hot Springs National Park 5 Oz Silver Uncirculated Coin on Thursday at noon ET for $279.95.

Hot Springs National Park 5 Oz Silver Uncirculated Coin in Packaging

United States Mint image of the Hot Springs National Park 5 Oz Silver Uncirculated Coin in its Packaging

In preparation for the collector coin release, the US Mint has issued an alert on its website warning customers that it expects online order delays due to demand and a system that needs upgrading.

"Because of the anticipated demand for the coins, we expect that our online ordering management system will be much slower than usual. As we have previously indicated to our customers, our online ordering management system is in need of upgrade. Fixing the system is a priority. Unfortunately, we do not anticipate an upgraded system being in place until approximately mid-2012," the United States Mint says in its notice.

The US Mint goes on to apologize for any possible inconveniences and asks customers to "be patient during this time."

The United States Mint produced 27,000 of each of the five 2010-dated America the Beautiful Silver Uncirculated Coins, including that of the Hot Springs 5 oz issue for release on Thursday. The low mintage, one coin per household limit, and the pent-up demand for them is likely to result in tens of thousands of customers hitting the Mint website in a very short time span. Products in the past that have faced that type of customer attention have brought the Mint’s order management system to its knees.

The United States Mint has already indicated it will implement a waiting list, as it expects to take in more than 27,000 orders even though each Hot Springs coin is one of the higher priced products at $279.95. The US Mint describes the list as follows:

The United States Mint will institute a "waiting list" for orders beyond the maximum mintage. We may, however, be unable to post notification of a waiting list status in a timely manner so that the customer knows of this status prior to placing the order. A waiting list means that orders have been accepted for the maximum mintage, but if a product becomes available because of an order cancellation, we will fulfill orders from the waiting list on a first-in, first-served basis. The United States Mint will be unable to provide information about a customer’s position on the waiting list.

When an order is placed on a waiting list, you will receive an order receipt, but it is not a guarantee that you will receive your order. If we are unable to fulfill your order, you will receive a cancellation or sold-out notification within one to two weeks. If you paid by check, you will receive a refund.

When released, collectors interested in the Hot Springs 5 oz Silver Coin can place orders online ( or call the United States Mint directly at 1-800-USA-MINT (872-6468). Both methods, if expected demand turns into reality, will be very slow on Thursday.

The US Mint warns that if paying by credit card to make sure the information remains current up through shipment time to avoid delays or cancellations.

{ 20 comments… read them below or add one }

rob April 28, 2011 at 10:18 am

ordered mine started at 12:00 and was done 12:07.

Andy April 28, 2011 at 10:22 am

I also completed the order in under 10 min. Compared to past experiences with other slammed websites, this went very smoothly.

coinfun April 28, 2011 at 10:24 am

how did you ordered? I could not check out for 20 minutes now, and phone has got NO one answer!

Kyle April 28, 2011 at 10:26 am

Still trying to get through

Andy April 28, 2011 at 10:46 am

I did it through the website “quick checkout” option, with an existing account and cc

Andy April 28, 2011 at 10:47 am

But I did start right at 9am (west coast time)…

Mr Greed April 28, 2011 at 11:27 am

Yeah i was ready 5 minutes before the sale happened, waited till it hit 12 pm est…and after 23 minutes of getting kicked from the site multiple times with the item in my cart….My order was processed @12:23 pm est. Mr Greed is ……”WINNING!”

Mark April 28, 2011 at 11:58 am

ordered mine at 12.00 was done at 12:07. not to bad.

ronnieBgood April 28, 2011 at 12:27 pm

Logging in at 11:50 am EST I was kicked out multiple times until US Mint Site Crashed at 1 pm EST. A note went up on the site that there were “Tech Difficulties” and to call the 800 number. I was unable to get thru on the phone, getting only a busy signals. The US Mint site was up at about 1:50 pm EST and I was then able to place my order. Nothing smooth here!!!

John Abbott April 28, 2011 at 12:48 pm

Good luck ordering everyone. This one’s a beauty.

A&L Futures April 28, 2011 at 2:48 pm

As a frequent U.S. Mint buyer, I too was surprised by how quickly I was able to place my order. To alleviate this, maybe the U.S. Mint could include these coins into its subscription program thereby eliminating the routine “crash” of its system each time new (highly anticipated) coin(s) is/are released.

bubbah April 28, 2011 at 5:44 pm

With a low mintage like this they couldn’t include this in the subscription. At least this way everyone has a shot at one. Lots of these are being sold on Ebay for a handsome profit. Some sellers have more than one. The mint should investigate those sellers. Coin dealers are trying to get people to buy these by paying them a small premium to buy them for them so that they can turn around and sell at a higher price to collectors who aren’t able to get them. I am hoping that they eventually have to buy on the open market like everyone else. It is interesting how the bullion coins have dropped in price since initial hysteria. It seems dealers got most of them and makes me wonder how many collectors of these there really are. As a collector, not having a chance to get the bullion coins at a reasonable price initially, I lost interest. It is nice that collectors have a chance to buy something with a lower mintage at a reasonable price. If the people that bought the bullion coins early on for high prices would have just bought reasonably priced bullion, they would have done better financially. Maybe people will learn not to overpay for stuff just because dealers are asking high prices. Collectors are the ones who ultimately set the prices. It is kind of fun when the mint has a limited product and everyone has a chance for it. 9 more 5 oz uncirculated coins to go this year. Hopefully people that didn’t get this one will have better luck next time. What would make an interesting policy is if buyers who didn’t get the first coin were offered first chance at the next one. It would make it harder to get a complete set, but everyone would have a chance to have at least 1 of the coins. I could see the mint increasing mintages of these in the future like they did with bullion coins.

SDP April 29, 2011 at 6:07 am

It’s a shame you didn’t get a set of the bullion. It was rather simple. I got 6 from the AP’s; 2 of them through buying online and the other 4 by simply calling them. I followed sites like this one to inform me of where and how to purchase a set.

I got my numismatic version at 12:46 after 46 minutes of trying. I was routinely booted off the site but secured one the old fashion way by calling them! I kept getting busy signals until I slipped in.

I’m also a bit tired of people who have sour grapes because they didn’t get something and all of a sudden want some sort of equal shot. Reminds me of little kids who now still get trophies in sports for coming in last place. Things in life aren’t handed to me. I go out, play hard by the rules, be proactive and get mine.

Pocchange April 29, 2011 at 9:17 am

After numerous attempts on my PC to get through all the steps for checkout, having already been logged in to my account. I started the process on my iPhone while not logged in and started/completed the checkout process as a guest, I was able to get an “order” to go through at 12:31 (EST) listing the product as “Backordered”. So I’m assuming some of the previous posters that say they had an order go through after this time, that they’re assuming this is a completed order or did they somehow get an outright order to some how process after the time my “order” did? I also find it a little stupid that my guest order whent through much easier than my already logged into the system known account did. But then again the Mint has acknowledged their ordering system is crap. I’m also interested to know if anyone’s order now shows anything other than “On Hold” like mine does. I had three orders process through yesterday and all showed this status. I did that because I wasn’t sure if one of the orders would be sooner than the other. So I cancelled the two which order numbers were higher, so that the mint didn’t think I was trying to get around the 1 per household limit. I wonder how many other peeps did this. The difference between my lowest order number and highest was over 20,000 and that was only 2 1/2 hours between the orders.

coinfun May 2, 2011 at 8:16 pm


My order status is “In stock and reserved”. ALL coins will have to wait 1-2 weeks before shipping out.

Each person can only order ONE coin. So in order to make sure ONLY one of your orders went through, you should call them, and talk to a real person. They are all very friendly

Mr Greed May 5, 2011 at 10:29 am

Am i the only one to say it? When the 5oz Hot Springs went on sale Apr. 28 silver was almost @ $50.00 an ounce. Now a week later..”Still no sellout” and silver has fallen to $36.23 ounce. $279.95 a coin /by 5 is almost $56 an ounce not including Shipping, when silver is $36 an ounce. The Mint played this to perfection.

Mr Greed May 5, 2011 at 2:22 pm

Holy cow….Silver is at $34.50 and falling. Let’s see $34.50 x 5 = $172.50 in silver in my 5 oz Hot Springs coin i paid $279.95 +shipping.

Rob May 7, 2011 at 12:31 pm

Got email from mint saying my coin shipped on 5-6

Rob May 7, 2011 at 12:35 pm

Yellowstone comes out on 5-17. Should sell out faster since it’s the most popular of the bullion coins and hot springs was the least

Rob May 7, 2011 at 12:39 pm

Silver dropped almost $15, wonder if the mint will sell the coin for $75 less

Leave a Comment