US Mint Shopping Site “Need to Knows”

by Mike Unser on October 3, 2014 · 8 comments

Screenshot of US Mint Account Login Page

Screenshot of US Mint Account Login Page

The United States Mint sent out a memo today, Oct. 3, with information about its new shopping site, saying they wanted to aid customers in updating their account information and to also address possible concerns about what information was transferred from the old ordering system to the new one.

First Time Logins Require Password Reset

It’s clear that some collectors with existing accounts are getting confused about the requirement to reset their password to login for the first time. The U.S. Mint’s "Account Login" page, as shown in screenshot above, lists the following four steps to follow:

  1. Use your existing U.S. Mint Login
  2. Enter your existing password
  3. You will be prompted to answer your security question
  4. You will then be prompted to reset your password

Existing customers are encouraged to access their account, reset their password and verify that their information is up to date. It’s a particularly good idea to do so before the next product release, and especially before the big launch on the 28th when the Mint releases the 50th Anniversary Kennedy 2014 Half-Dollar Silver Coin Collection.

Anyone experiencing problems should call 1-800-USA-MINT (872-6468) or email the Mint’s customer support center at usmint-support@catalog.usmint.gov. For now, the Mint has disabled its online "Live Chat" feature so its staff can take more calls, noting that its Call Center is:

"Experiencing high volume as customers place orders, request help with password resets or check order status. To alleviate wait times, we are routing calls based on specific concerns, and adding staff to take calls."

Credit Card Information Not Necessarily Migrated to New System

If you had an account in the old system, you may need to re-enter your credit card information. The Mint said it "took extra precautions to make sure customer information was safe and secure" during the migration to the new system. As one of the precautionary measures, it did not transfer credit card information unless you had an open subscription order.

Finally, the U.S. Mint stated that orders made online will always require the credit card’s three- or four-digit Card Verification Value (CVV) code. This has become a common requirement across many online ordering sites to help reduce fraudulent transactions.

{ 8 comments… read them below or add one }

Boz October 4, 2014 at 10:34 am

Slowest loading web site I have used since dial up days. Save the hi-rez photos for the last page, as before. Don’t bog us down!

Poorly organized, overly complex, hard to use. Order history completely gone along with other useful info the old site had. And this is even before trying to place a new order.

David October 4, 2014 at 12:57 pm

Another government blunder. Looks like the website was designed by a 1st grader. So slow to load. I’m afraid to see what WILL happen when the Kennedy set goes on sale this month.

jim October 4, 2014 at 7:50 pm

a lousy site. no cancel buttom. hard to see what you like to buy.

Ann October 6, 2014 at 7:20 am

WARNING! the inventory isn’t right, some items that don’t have a “back order” icon are actually out of stock and you wont find out until the packing slip arrives. Then of course when you call the customer service line you will wait 20-30 minutes and talk to someone who cannot even find your account in the system. this may take months to sort out.

This isn’t rocket science people. This is a SMALL e-commerce site.

I am very disappointed, this sort of incompetence is unacceptable. How many millions of dollars did we spend on this web site? Time to write some letters to our elected officials.

Whistler October 6, 2014 at 4:14 pm

The new site…stinky poo, where did the no longer available info. go? It is a mess, seems like the mint is more concerned about getting subscriptions that happy customers…..load of crock…sucks

Whistler October 6, 2014 at 4:15 pm

PS- U need to know the mint os run by maroons (soory Buggs!)

JimmyD October 11, 2014 at 8:40 am

Subscriptions are gone along with the 10% discount. Now its called enrollment with no discount. Watch as the open day numbers plumet on all upcoming coins except the 4 coin Kenedy set. Smart collectors will go back to ordering mutiple coin sets togther to save on shipping.

tom thumb October 13, 2014 at 6:02 pm

I agree JimmyD, just canceled mine.

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