Comments on: US Mint’s New Website Launches

By: jim

jim — Wed, 29 Oct 2014 20:31:56 +0000

Everybody complained about how long it takes to receive an order and then when they process an order immediately they get complaints too.
I’ve got no problem with same or next day shipping myself. I’ve gotten deliveries in as little as 7 days after order but more an average of 2-3 weeks. Sorry Larry, you get no sympathy from me.
As to the director blame Congress. We’ve been waiting for over 2 years for congress to approve Obama’s nomination of Bibiana Boerio all the while with incompetent dep dir Peterson sitting in the chair instead.

By: Larry

Larry — Wed, 29 Oct 2014 13:05:06 +0000

The new web site is nearly impossible to navigate. No longer able to cancel an order on line. I placed an order on line at !1:30 PM EST on 10/28/14 and tried to cancel it 7-1’2 hours later at 8:02 AM on 10/29/14 and was told it was to late to cancel the order had been shipped. Yet I’ll bet I don’t get the order for months.
In short the US MINT SUCKS BIG TIME. Fired the director!!!

By: marc davis

marc davis — Thu, 23 Oct 2014 20:44:12 +0000

The new site is terrible…we waited 2 years for this? who designed this thing raymond charles….I am sure it cost a fortune and it is worse than the one before. I hope the team in charge got their wages garnished.

By: ron

ron — Tue, 07 Oct 2014 13:01:35 +0000

The US mint web site was so easy to use . now someone just screwed it up.I wonder the cost of the new site.they should fire the culprit.

By: JOE #2

JOE #2 — Thu, 02 Oct 2014 16:05:07 +0000

I like the new site, But i guess like with anything else, It takes awhile to get the bugs out.

By: jim

jim — Thu, 02 Oct 2014 15:23:11 +0000

I complained to customer service and they replied “please give us 24 to 48 Hours to finish our update”. So try again after the weekend…

I too don’t like the new design but if it does get rid of the need for a waiting room then all these other changes will pale compared to the benefit of speedy order processing.

By: Beth

Beth — Thu, 02 Oct 2014 15:22:32 +0000

This new system is terrible. Stuff is missing from the site, chat doesn’t work, my browser hangs up and then to top it off when I called the call center I got a CSR for a different company, same call center apparently but a different vendor. Hopefully they get this fixed soon.

By: Jp

Jp — Thu, 02 Oct 2014 13:34:43 +0000

Kevin and Joe- I noticed that my subscriptions also disappeared and I had to submit new subscriptions. I’m a bit miffed as I think the Mint should honor this years price commitment’s. Or maybe they will surprise us all on the 5oz ATB coins and actually LOWER the price since the spot on silver is running around $17 an ounce?….. NOT! 🙂 I tried to do the “Live Chat”, but there was no one there….Hmmm. Oh well, give them some time, I’m sure they are overwhelmed right now. For crying out loud everyone, It’s The Government! What do you expect?

By: Kevin

Kevin — Thu, 02 Oct 2014 04:16:19 +0000

Joe, in an email a few weeks ago US mint said they were doing away with the discount for subscriptions. So I ended my subscription or enrollment as they call it now.

Regarding the new site I am having trouble making the links work with one touch on my tablet. It takes five or six clicks for me. And I don’t see a video welcoming me.

By: Boz

Boz — Wed, 01 Oct 2014 22:32:40 +0000

Some stuff seems to be missing. The 2014 first spouse coins you have to search for individually by name it seems. Not listed under the FS pages that come up on my computers anyway.