Comments on: 2013 Girl Scouts of the USA Centennial Silver Dollars, Images and Prices https://www.coinnews.net/2013/02/12/2013-girl-scouts-of-the-usa-centennial-silver-dollars-images-and-prices/ CoinNews delivers the latest World and US coin news Sun, 16 Jun 2013 17:01:32 +0000 hourly 1 https://wordpress.org/?v=7.0 By: Aardvark https://www.coinnews.net/2013/02/12/2013-girl-scouts-of-the-usa-centennial-silver-dollars-images-and-prices/#comment-65002 Sun, 16 Jun 2013 17:01:32 +0000 http://www.coinnews.net/?p=34553#comment-65002 In reply to Mercury.

After my complaint through the Girl Scouts, the Mint acknowledged to me they did discover a problem and they were having QC look into it. The fact that I was able to get an undamaged coin either indicates that not all of them being produced were damaged during the initial run or they had already identified and fixed the problem but did not remove the already damaged coins from inventory. I wrote to the Girl Scouts because I could not figure out who to contact at the Mint. I did enclose letters and even pictures of the damage with my returns but nobody appeared to pay any attention. I had provided email and cell phone numbers but nobody ever contacted me. Once I told the Girl Scouts, they used their connections to get the problem resolved.

I wish there was a publicly available QC contact to point out issues like this in order to resolve defects in a timely manner. Since so much of the manufacturing is automated, it is highly doubtful a human ever looked at most of these coins prior to my escalated complaint. I have seen movies of the manufacturing process of other coins and basically inspection is all automated with a computer scanning an image of each coin looking for problems. This damage was so subtle, unless viewed from certain angles, that I am sure the computer missed it. It wasn’t until I held the coin and happened to tilt it slightly that the scratches became quite apparent.

]]> By: Mercury https://www.coinnews.net/2013/02/12/2013-girl-scouts-of-the-usa-centennial-silver-dollars-images-and-prices/#comment-64983 Sat, 15 Jun 2013 19:11:13 +0000 http://www.coinnews.net/?p=34553#comment-64983 It sounds like they’ve invested more time and money in the packaging then the actual production quality of the coin. So did it appear from your end after talking to the Mint that from this point foreword all the rest of the Girl Scout Commemorative orders that are shipped out will be handled in the same manner as the one you were sent? That’s one problem I have with US Mint purchases…I don’t necessary mind paying am the exorbitant premiums if the flawless price tag comes with it. If they can do it for you, it proves that they really can do it for everybody. IMO we really should be getting what we pay for without having to make repeated returns to get the quality we deserve.

]]> By: Aardvark https://www.coinnews.net/2013/02/12/2013-girl-scouts-of-the-usa-centennial-silver-dollars-images-and-prices/#comment-64974 Sat, 15 Jun 2013 15:43:53 +0000 http://www.coinnews.net/?p=34553#comment-64974 Thankfully the coins is encapsulated in an acrylic holder. Unless she figures out how to open it, which is extremely difficult, the coin should be fine. Of course the holder could get all banged up and scratched but at least that can easily be replaced. Her big question was why are there so many boxes? I bought a gift box to go with the coin. So you have the gift box. Then an inner box (which I did not know about when I ordered coin or I would have skipped the gift box) that is covered with a black cardboard sleeve identifying it as a Girl Scout Commemorative coin. You slide off the sleeve and inside that box is felt covered presentation box that opens like a ring box. The coin rests in its acrylic holder inside that box. It is almost like opening a Matryoshka doll!

]]> By: Mercury https://www.coinnews.net/2013/02/12/2013-girl-scouts-of-the-usa-centennial-silver-dollars-images-and-prices/#comment-64973 Sat, 15 Jun 2013 13:03:13 +0000 http://www.coinnews.net/?p=34553#comment-64973 In reply to Aardvark.

I don’t know Aardvark…? But something tell me that your Girl Scout Commemorative isn’t as flawless as it use to be anymore.

]]> By: Aardvark https://www.coinnews.net/2013/02/12/2013-girl-scouts-of-the-usa-centennial-silver-dollars-images-and-prices/#comment-64954 Fri, 14 Jun 2013 18:27:17 +0000 http://www.coinnews.net/?p=34553#comment-64954 I never posted a final status on my Girl Scout Commemorative experience. After receiving the third damaged coin, I wrote a note to the Girl Scouts through their web site to advise of the problem. I received a reply back relatively quickly from the coordinator at the Girl Scouts who then forwarded my information directly to the mint. I was then contacted by a person at the mint who told me they put quality control on the problem and did indeed discover a problem. They offered to hand select a perfect coin from inventory and took back the damaged coin. So after four coins and three return shipments (which I was fully reimbursed for) I wound up with a flawless coin that I gave my niece on her birthday. Just last week, against her parents directives, she took it to to school so she could show it to the members of her Daisy troop. I wasn’t too happy to hear that considering what I went through to get it but it survived and returned home with her.

]]> By: Aardvark https://www.coinnews.net/2013/02/12/2013-girl-scouts-of-the-usa-centennial-silver-dollars-images-and-prices/#comment-62630 Sat, 30 Mar 2013 19:00:05 +0000 http://www.coinnews.net/?p=34553#comment-62630 Received my third coin today and the same damage. I am tired of this. I really wanted it as a gift but this one is as bad as the first one. I even took pictures with iPhone as the damage is easy to see. It looks like nobody in the fulfillment is reading my notes or investigating this damage. It is a shame because it is the Girl Scout program that will suffer. Somebody at the West Point facility needs to get off their a__ and figure out why the machinery is scratching the coins and fix it.

]]> By: Aardvark https://www.coinnews.net/2013/02/12/2013-girl-scouts-of-the-usa-centennial-silver-dollars-images-and-prices/#comment-62378 Thu, 21 Mar 2013 22:45:42 +0000 http://www.coinnews.net/?p=34553#comment-62378 I received my replacement coin today and it had the exact same damage albeit a bit lighter than the original coin. I called the Mint and I talked to a customer service representative. She took down all the details on the damage and said she would pass it up the line for an investigation. I have sent this second coin back and requested a replacement if they can find an undamaged coin or find a solution to the problem and create new undamaged ones.

Honestly, I think most people buying this coin would not notice the damage, especially if they are not collectors and do not examine their purchases carefully. To me, I want a perfect coin with no blemishes. Paying double the bullion price I expect a high quality item. Any grading shop would reject one of these damaged coins.

]]> By: Victor https://www.coinnews.net/2013/02/12/2013-girl-scouts-of-the-usa-centennial-silver-dollars-images-and-prices/#comment-62240 Fri, 15 Mar 2013 17:12:51 +0000 http://www.coinnews.net/?p=34553#comment-62240 In reply to Aardvark.

I just got off the phone with the Mint. I was inquiring about my order that has been in “Limbo” since March 5. I had to FAX them a CNR, which I just did, so hopefully I’ll get my coins. Now, the good part. I asked the lady about the damaged coins that were being sent out. She didn’t know about them and asked her supervisor, too. No one has heard anything about this mess up. Looks like they are keeping it under the radar, or you happened to get the only one. I think it’s the former. I now wait with trepidation to see what my coins look like and whether they come in with the correct CoA and box.

]]> By: Aardvark https://www.coinnews.net/2013/02/12/2013-girl-scouts-of-the-usa-centennial-silver-dollars-images-and-prices/#comment-62239 Fri, 15 Mar 2013 17:05:39 +0000 http://www.coinnews.net/?p=34553#comment-62239 In reply to Victor.

I have been notified that my replace coins have shipped. I wait with great trepidation to see if the replace Girl Scout’s coin is damaged too. I still need to call the Mint to get a $5.15 refund on the return postage. If this replacement coin is damaged too it is going back and I am saying the heck with it and asking for a refund. They can sell it to somebody else who is not paying attention to the details (which they probably will).

]]> By: Victor https://www.coinnews.net/2013/02/12/2013-girl-scouts-of-the-usa-centennial-silver-dollars-images-and-prices/#comment-62181 Wed, 13 Mar 2013 22:04:12 +0000 http://www.coinnews.net/?p=34553#comment-62181 I’ve heard and read that the mint is delivering “substandard” coins, with what look like either scratches or a ring made by one of the suction devices that pick up the coins.
I have been notified that my coins have been shipped, about 1 1/2 weeks ago, but UPS only has the “heads up” notice from the mint.
Now, today, I received this from the mint:

INFORMATION MEMORANDUM FOR 2013 GIRL SCOUTS COMMEMORATIVE COIN CUSTOMERS

FROM: United States Mint Sales and Marketing Department

SUBJECT: 2013 Girl Scouts Commemorative Silver Dollar Packaging Error

DATE: March 12, 2013

We are contacting you regarding your recent order of the 2013 Girl Scouts of the USA Centennial Silver Dollar.

We have identified a potentially small number of coins that may have been assembled with an incorrect Certificate of Authenticity (COA) and/or product sleeve. Please take a moment to review your 2013 Girl Scout product. If you find that you do not have the correct COA or product sleeve, please give us a call at 1-800-USA-MINT (872-6468) or TTY, 1-888-321-MINT (6468). Replacement COAs and/or sleeves will be sent to you free of charge.

We apologize for any inconvenience and want you to know that we are working diligently to identify and correct the problem that caused the issue. Thank you for your support of the Girl Scouts of the USA Centennial Silver Dollar Coin Program

It looks as if the mint has a quality control problem, of real dynamics. So, how’s that Hope and Change woring out for U.S.?

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