Millions of coins are sold and bought on eBay each year. And while eBay has proven to be a valuable medium for many, some feel it has lost touch with those who made it a giant.
eBay announced on Jan. 29 that it would restructure fees, change the buyer and seller grading system, change site searching, and create discounts for their best sellers.
Frustrated eBay members would say the devil was in the details.
- Up front fees reduced for auction listings
- Photo fees for an item no longer charged
- Increased back-end commission fees after a sale takes place
- Top sellers gain greater visibility
- Sellers no longer able to leave negative feedback for buyers
The changes and burdens are weighted heavily on seller shoulders. While the fee adjustments are not trivial, perhaps the most contentious item is the inability for sellers to grade buyers, regardless of the situation.
Reputation is everything and many sellers believe negative and unjustified buyer comments can go unchallenged with the new system.
Unhappy with the changes launching Feb. 20, angered eBay sellers plan a week long boycott from Feb. 18 – 25. (Watch YouTube video detailing strike.)
For policy changes intended to increase eBay’s dominance, reactions thus far would seem to indicate that minimally, eBay has missed in communicating their intent and gauging the pulse and reactions of their members.